Frequently Asked Questions

What should I do if the StemConnect^TM System gets jammed?

Soak under warm water for a few minutes and apply gentle pressure while turning. Do not force disconnection as this will damage the stem.

Is connectware® microwavable?

No, it’s not intended to be used with hot liquids or at hot temperatures.

Do liquids and sunscreens discolour the drinkware?

With prolonged exposure, liquids and sunscreens will turn the drinkware hazy.

How do I wash connectware®?

Connectware® is dishwasher safe and should be placed in the top rack. It can also be washed with mild soap and a soft cloth.

Is connectware® stackable?

Yes, it can be stacked and is designed to save space.

Can I scrub connectware®?

No, abrasive scrub brushes or pads shouldn’t be used on connectware®.

Is connectware® wind resistant?

Yes, it’s designed to resist light wind conditions.

Can I use the drinkware without the stem?

Yes, the glass is designed to rest nicely on any surface with or without the stem.

Can I leave the stem on while it’s in the dishwasher?

It’s best to disconnect the glass from the stem when washing.

Is connectware® wind resistant without the stem?

Yes, connectware® is designed to be wind resistant with or without the stem.

Is connectware® recyclable?

Yes, it can be discarded in the recycling bin.